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TERMS & CONDITIONS

Your Privacy
The New Learning Centre will not rent or sell your name, address, email address, credit card information or any other personal information to anyone. We will not use your email address to send any unsolicited email. We will of course, send you email regarding your order.

Security
Please be assured that all orders placed through the shopping cart are made using secure server software (SSL). It encrypts all of your information, including your credit card number, name, address and phone number, so that it cannot be read by anyone else on the Internet.

DELIVERY INFORMATION

Shipping & Returns Policy
All items that are in stock are shipped within 48 hours of receiving your payment. All merchandise is guaranteed new.
Please ensure that your shipping address details are correct, as they are used exactly as inputted by yourself when submitting your order.
We are not responsible for orders with incorrect or missing information should they not reach you.
Goods will be dispatched via Standard UK Mail. We would advise that packages usually sent by this method are received within 2-5 working days from dispatch.

Overseas deliveries
Owing to the many different combinations of items that may form an order, it is difficult to offer a universal shipping cost.
If you wish to find out the delivery costs for a specific order, you may wish to email admin@calmerparenting.co.uk listing all the required items. We will email you the cost of shipping by return.

Customs
If you are an international customer, your package may be subject to duties when it arrives in your country. Unfortunately, we have no way of predicting these charges, as they differ from country to country. These charges are a matter between you and your government, and you are responsible for this, since you are a citizen of your country, and are importing the goods yourself. Further information on this matter may be attained from your local customs office.

Returns
If a new CD or other item purchased is defective due to a manufacturing error we will replace that item with another copy. If we do not have another copy of that item in stock we will offer you a full refund or credit against the purchase of other  items. All returns must be handled in a timely fashion. Customers have one week from the receipt of their order to contact The New Learning Centre regarding any queries. It is important that all items are inspected upon receiving the order and that any queries are directed to us immediately. Once a return request has been made the customer has one week to return the merchandise for a replacement, refund or credit.

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