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Terms & Conditions  
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1. FEES
1.1. Fees are payable in full prior to the commencement of all programmes, consultations and services.
1.2. We do not give refunds. In exceptional circumstances, we will reconsider this policy, in consultation with the client.
1.3. We will consider converting fees for use in another programme where the Managing Director considers it appropriate.
1.4. If The New Learning Centre cancels less than 48 hours before a session,
and the session cannot be re-scheduled, the fee for that session will be refunded.
1.5. If any session runs over by more than ten minutes, the client will be charged
for the extra time.
professionals

2. CANCELLATIONS
2.1. Parenting Skills Classes
Clients are enrolled for the agreed programme dates. No refunds are given if clients are absent due to illness or for any other reason.
The 8 sessions are to be completed within a 13 week time frame (excluding New Learning Centre holiday dates).
2.2. Parent Sessions, Family Sessions & Family Learning Sessions
If clients are unable to attend we require 48 hours’ notice (excluding weekends) of cancellation.
This cancellation can only be accepted if it is confirmed by a member of staff, otherwise there will be an additional fee for the rescheduled session (at the discretion of the Managing Director).
2.3. Training Workshops and Talks: 2 weeks’ notice required
Cancellations made less than 14 days prior to the event will incur a 25% cancellation fee.

3. PROGRAMME ALTERATIONS
The New Learning Centre is committed to implementing an effective programme for each family.
Occasionally, this may result in The New Learning Centre staff recommending an alteration of the agreed programme. On extremely rare occasions, this may also require an increase in fees. A member of staff will meet with the parents to discuss the changes required.

4. ATTENDANCE AT PARENTING SKILLS COURSES
4.1. Parents are expected to attend the specific weekly group for which they have enrolled unless they notify the office in advance.
All parents are required to attend at least one session per week (unless abroad for the entire week).
If unable to attend please notify the office in advance.
4.2. Once a series of 8 sessions have been booked, parents are welcome to attend more sessions in one week, at no extra cost. Please book this with the office in advance.

5. DAMAGE
Any damage caused by a child to The New Learning Centre building or property, or the property of any third party whilst on the premises of The New Learning Centre, which requires replacement or repair will be charged at full cost to the parents.

6. LIABILITY
The New Learning Centre is unable to accept responsibility for pupils' or parents' personal possessions.

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